Onsite Deployment: Troubleshooting JIRA and CA Agile Central (Rally) Sync

Sometimes issues can arise when syncing with Jira/CA Agile Central (Rally) on your Onsite Deployment ALM. This is due to any number of reasons, such as:

  • Unexpected data
  • Internal proxy servers

Step 1: Find the location of SD Elements

This is usually:



Step 2: Setup configuration (see attached file)

Use the sample configuration file attached to this article to configure a JIRA/CA Agile Central (Rally) sync. Consult support for details on this file.


Step 3: Download

Download to your site-packages virtualenv directory:

sudo su - sde_admin -c "umask 022; wget -O /docs/sde/live/env/lib/python2.6/site-packages/"


Step 4: Run the sync

For Jira - On the command-line, run the following:

/docs/sde/live/env/bin/python /docs/sde/live/env/lib/python2.6/site-packages/ sync_jira -v --debugmods=sdetools.sdelib.restclient -d -c sync_jira.conf.txt


For CA Agile Central (Rally) - On the command-line, run the following:

/docs/sde/live/env/bin/python /docs/sde/live/env/lib/python2.6/site-packages/ sync_rally -v --debugmods=sdetools.sdelib.restclient -d -c sync_rally.conf.txt


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